Last night one of our local news channels, WRAL, had a consumer segment about viewers who signed up for phone, internet, and television at one price but got another one. It’s one of those segments where the station goes ahead and fights to help viewers with problems.
This particular one had caught my attention because my mom was having problems with her TV and internet service. Both her new and older providers were trying to charge her ridiculous fees. Long story, short – she was able to get them to honor the agreement though not without headaches.
Based on what I saw on the WRAL newcast, it seems like my mom is not alone when it comes to fighting companies to get the service they signed up for. During the 5 on Your Side segment, that the over 2,700 complaints were filed with the North Carolina Attorney General’s office involving Time Warner, Att&T, and DirecTV, and Dish Network.
What You Can Do to Protect Yourself With Promo Switches
One particularly frustrated customer was Betty Mazor who thought she was getting DirecTV for $72.99 plus taxes and instead received bills that ranged from $93 -$184. With WRAL’s help, she got out of her contract without having to pay an early termination fee. Still, it can be incredibly annoying to have to schedule time out of your schedule to get the service you want. Thankfully there are a couple of things you can do to protect yourself.
The piece highlighted some tips that you can use to help you get the deal you want. My mom had done these and so far she has been successful with getting her deals honored.
- Keep a record of your conversation. When you sign-up for the offer, make sure you write down the day, time, and person you spoke with about the promotion. Get details about the exact price in case you have to dispute it.
- If possible, have them email you the details. This is a wonderful way to make sure you get the deal you want, but unfortunately some companies refuse to do this.
- Don’t be afraid to fight back. As soon as you receive your bill, call the company up. Talk to a manager or supervisor, record their names. Use resources like your local news stations and your state’s Atorney General if you have to. Companies who bait and switch should be held accountable.
Is there a guarantee that you’ll get what you signed up for? No, but you can increase your chances if you follow the tips above.
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If you’re frustrated by the run around, consider looking at alternatives, such as switching to a low cost smart phone plan that can be both your land and mobile line, building your own entertainment package, and getting a better deal on your internet services.
What about you – have you had problems with your television, phone, or internet? How did you get it fixed?
Photo Credit: espensorvik